Shipping policy

Shipping
Online orders are typically packaged within 2–3 business days after purchase and are typically sent via USPS Ground Advantage and Priority Mail. If a shipping carrier is not specified at checkout, we may use similar services such as UPS Ground or FedEx that could take an additional 2–3 days to arrive at your address.

Please note that order processing time may take up to 5-7 business days during the busy holiday season and special product launches.

If you placed multiple orders in the same day and wish to combine shipping, please let us know by leaving us a message in the Notes field in our shopping cart when placing the 2nd (or 3rd) order or contact us at hello@studiopatron.mom.

Please note that any changes you wish to make to your order must be communicated to us before you receive your shipment confirmation (this means your order has been packaged and shipped).

Customers who would like to pick up their orders may select the Pick Up option at checkout. Completed orders are available for pickup during our regular shop hours.

Local Area Delivery
For customers who live within three miles of The Paper Mouse, we offer local area delivery services when you make a purchase on our website.

Customers with eligible addresses will see a local delivery option at checkout when placing an order online. Delivery has a flat-rate fee of $6. Online orders are typically packaged and delivered within 2–3 business days after purchase. Currently, we do not offer delivery on the weekend.

International Shipping
International orders may be subject to import fees, duties, or tariffs that are determined by the country of delivery. The Paper Mouse is not responsible for these charges, nor are we able to calculate them prior to shipment. We advise that you work with your local Customs office to determine these charges prior to placing an order.

If a shipment is refused due to unwanted fees, duties, or tariffs imposed by Customs in the country of delivery, you will be charged for both original and return shipping, as well as all associated fees.

Please understand that delays due to Customs processing are out of our control.

Out of Stock Items
In the event that an item you purchased goes out of stock, we will attempt to contact you to see if you wish to exchange with a different item or receive a refund. If we are unable to reach you within 72 hours, we will automatically refund the unavailable item and ship the remainder of the order to you.

2025 Holiday Shipping Schedule
If you’re hoping to receive your order by December 25 this year, here’s what we recommend, according to USPS guidelines.
Standard Shipping: Order by December 15
USPS Priority Mail: Order by December 17
USPS Priority Mail Express: Order by December 19

Please note these dates only apply for orders within the US. International orders will take longer to be delivered.

If you’re local, we’re offering local delivery and in-store pickup for last-minute orders. Here are our cutoff dates:

Local Delivery: Order by December 23
In-Store Pickup: Order by 2 pm on December 24

Bear in mind that these are USPS’s expected delivery dates, but they aren’t a guarantee. Shipments and inventory can get scrambled at this hectic time of year, so we always recommend leaving a little extra time and ordering ahead whenever possible.